Can't log in to Arlo app. Says it can't recognize my device. Tried all verification method.

[Khume]

Upgraded iPhone from 7 to 11 pro and can’t log into the app, says it can’t recognise my device. When I try all verification methods no luck.
Have tried reloading app, restarting phone etc

[JessicaP]

Hi Khume,

Is this happening when you're on cellular data and/or WiFi? Could you provide a screenshot that shows an error?

[swatink]

We have same issue with Arlo Pro2 not recognizing iPhone 11 all of sudden

[swatink]

See attached screen shot

[StephenB]

Try disabling 2-factor authentication from https://my.arlo.com.  

Set it up again after your you get the app working on your new iphone.

If you also can't log in at https://my.arlo.com you'll need to contact support: https://www.arlo.com/en-us/support/contact.aspx