Can't detect base station

[bgirard]

I got a new router from cable company. Installed and all devices except arlo working fine. Removed base station from my app to just start fresh, but no matter what I do it won't detect it. Tried factory reset but the lights don't turn amber like they are supposed to. Help!

[Streak2 · Accepted solution]

To factory reset the base use a paperclip to hold in the reset button for at least 10s until all lights turn amber. Do not touch any other buttons.

[bgirard]

Thanks that worked. The app told me to hold the sync button too while resetting! Yay!