Arlo|Smart Home Security|Wireless HD Security Cameras

Can't Login To Arlo App ?

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maxxomus
Tutor
Tutor
Hi There

Is there anyway you can help me out
I was unable to login to my Arlo app after receiving an alert to my email address for motion detection
Everytime I try logging in I get an error saying wrong email or pass.

I have tried to press forgot password but comes back saying your email is not found in the database

How can this be as I keep receiving email alerts to the same email address?

Which version of the Arlo app is best to use
as I had these problems before and had to use a beta app instead of the app suggested in the QSG via QR code
Thank You
2 REPLIES 2
JamesC
Community Manager
Community Manager

maxxomus,

 

The version of the App that you should be using is 2.1.0 for both Android and iOS.

 

JamesC

maxxomus
Tutor
Tutor
Solved

Reset router and resynced cameras and allowed access again on a new system setup
Thanks anyway james