Can't Connect iPhone to Baby Camera While Android is Already Connected

[DinoCam]

I have my Arlo baby camera working and connected using the Arlo Secure app on my Android.

I'm trying to also connect my partner's iPhone using the same Arlo Secure app on iPhone and it can't find the camera, despite her Arlo account already being granted access to the camera through our account settings.

When I login to Arlo Secure using the iPhone it doesn't show any devices, so I have to use the "Add New Device" option... which then takes me through the entire setup process again... and doesn't seem like the right way to set this up since it says the light should be amber when the light is actually blue and already working with the Android.

The next iPhone App step says "Looking for Arlo..." and never finds the camera, since the camera isn't in the Setup mode and is already working. When I try to do the "QR code setup" option on the iPhone, it causes the camera to stop working on my Android app, gives me the chime on the iPhone when I scan the code, then STILL fails to add the camera to the iPhone. 😩

How can I simply have two accounts accessing the same Baby camera? One using Android and one using iPhone.

[StephenB]

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@DinoCam wrote:

How can I simply have two accounts accessing the same Baby camera? One using Android and one using iPhone.

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https://kb.arlo.com/000039122/How-do-I-add-friends-on-my-Arlo-Secure-app

[DinoCam · Accepted solution]

Ah, so for some reason the camera wasn't selected in the Grant Access section. Clicked on it to highlight it in green and now it works. Thanks!