Cameras won’t sync

[Cmillen]

Out of nowhere my cameras stopped working. My WiFi is fine and the base is lit up as if it’s connected to the internet (it’s plugged straight into the router). I first tried to remove the cameras and re-sync them. Doesn’t work. Then I removed the base, and now it says it can’t find the base to reconnect. Do I need to buy a new base? Whole system? This one is 3 years old. No clue what else to do. 

[StephenB]

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@Cmillen wrote:

Out of nowhere my cameras stopped working. My WiFi is fine and the base is lit up as if it’s connected to the internet (it’s plugged straight into the router). I first tried to remove the cameras and re-sync them. Doesn’t work. Then I removed the base, and now it says it can’t find the base to reconnect. Do I need to buy a new base? Whole system? This one is 3 years old. No clue what else to do. 

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Did you try resetting the base (with a paperclip)?

Also, if you are using the app for onboarding, you might try switching to a PC (my.arlo.com).

[Cmillen]

I did reset the base. It didn’t help. I’ll try the PC option. Thanks!