Cameras offline

[drrkeith]

Set everything up last night and it worked fine.  As soon as I leave the house, all cameras appear to go offline.   Every time I try to restart the base,  I get message saying message service is currently down.  Been that way for last four hours.   Does Messaging service work at all?   Why are my cameras telling me they're offline?

[jguerdat]

That sounds like an issue with your phone. Are you using Wi-Fi at home? Seems like the switch from WiFi to cell service is causing an issue. Restarting your phone and/or reinstalling the app may help. What phone and OS version?

[savemyarlo]

I am having the same problem, ive had this system since new years never had a problem, but it has been two days i cant get my arlo modem to work. it shows a brown single light instead of all the blinking green lights it used to show, and it displays camaras offline on my iphone. i have check the internet and it works fine, checked all clables everything looks good but no luck getting them back to record. any help on what i should do ?

[jguerdat]

The LEDs shouldn't be flashing.  You should have 3 green LEDs - power, Internet and camera.  Only one is on and it's amber?  Turn the base off using the power swithc or unplug the unit and see what happens.  Do the 3 LEDs now show green?

[RCLarson]

I have the same issue, when I leave the house all 3 of the cameras go off line.  When I come home they go back online.  I bought a 2 camera package and worked fine for a few weeks.  I added an add on single as the 3rd camera and that's when the issue started.  

[jguerdat]

There's nothing built-in that geofences Arlo. Having the cameras go offline when you leave implies either a schedule that turns off the cameras or an issue with how you check them when you're away. Are you using the app or a browser when away? Have you tried the other? When at home, can you switch your phone between WiFi and 3/4G and recreate the issue?