Cameras not working randomly but others are

[Mariomlc]

My older cameras have stopped working. I have reset them numerous times with no change. My Doorbell and Arlo 2 cameras continue working. What’s wrong

[jguerdat]

Details. What have you tried and what do you see? Define "reset" - open and close the battery door or remove and resync them?

[Mariomlc]

I did remove the batteries and put them back. I tried to re synch but nothing happens all they say say is that it appears as if the cameras are offline

[jguerdat]

Make sure you're only lightly putting the batteries in their slots but don't push them down - let the battery door do the pushing. You should see the camera LED flash blue to indicate power has been connected. Remove a camera from Settings, My Devices and try to sync. Briefly press the base sync button - don't hold it for 2 seconds - and then the camera sync button. Any luck?

[BarryN]

This probably due to this issue... Currently there is no fix. 😞

I will post on Facebook and other web sites concerning the TOTAL inadequacy of Arlo's support and their product design which is a total JOKE! How anyone would design a wifi access product not only not allow you to set a clear wifi access channel but also to DELIBERATELY choose the STRONGEST channel with the MOST interference is totally mind blowing!!!

[sssse]

same thing with me. giving up on arlo. such a waste of money.

[ShayneS]

Please contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link. Arlo Tech Support