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Camera won't turn on even with new batteries but dock will turn on no problem. Had it stored.

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  • ‎2020-09-26 09:12 AM
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Ciulla1227
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‎2020-09-26 09:12 AM

Mine are listed so it’s the one in the actual topic.

My cameras won’t turn on even with new batteries. The dock will turn on no problem. I’ve had them in storage for a couple years and figured they’d be good back up cameras. Any advice?

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JessicaP
Arlo Employee Retired
‎2020-09-28 03:53 PM

Hey Ciulla1227,

 

Are you using one of the following batteries listed below:

  • The batteries supplied by Arlo with your Arlo Wire-Free camera
  • Tenergy Li-Ion RCR123A 3.7V 650mAh rechargeable batteries specifically marked “Works with Arlo”
  • Non-rechargeable batteries from other high quality, established, well-known manufacturers such as Panasonic, Energizer, or Duracell
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