Camera will not sync

[Chadillac]

This will be my second system that i could not get working even after calling support the first time with no results. None of my cameras will sync to the basestation. The basestation is online but i can not get any of the cameras to sync. Yes i've tried all the steps and i do not place the camera too far away. I have sucssefully installed my parents system with no problems. Please help before a return a second system. Thank you.

[TomMac]

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Chadillac wrote:

This will be my second system that i could not get working even after calling support the first time with no results. None of my cameras will sync to the basestation. The basestation is online but i can not get any of the cameras to sync. Yes i've tried all the steps and i do not place the camera too far away. I have sucssefully installed my parents system with no problems. Please help before a return a second system. Thank you.

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Do a full reset of the base.... hold in the reset for 10 secs till the front leds flash.  Let the base come back online.

Do a QUICK push of the base sync button ( don't hold ) and couple of secs later the camera sync button

[Chadillac]

Yeah I've done all that with both systems, still does not work, this is my second brand new unit.

[jguerdat]

What do the LEDs on the base and cameras do when trying to sync?

[Chadillac]

Base station blink green while in sync mode and the cameras blink green for a few seconds then quickly blink amber

[jguerdat]

Only thing I can think of is 2.4GHz interference from something near the base. Can you move it elsewhere and try? Perhaps a friend's or neighbor's house although not handy.

[Chadillac · Accepted solution]

You were right. I had to disconnect every device that was WiFi connected, reboot the router and base station. Then resync base station. Now the cameras connected.