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A week ago 1 of my 2 Arlo cameras shows a red/pink image. I tried pulling the batteries to reset it but that had no effect, still looking at a tinted image.
Am I missing something? Is it possible I messed up some setting somewhere?
Had the same problem with one of my cameras just this afternoon. I turned that camera off under "Camera On/Off" in the "Settings" for a couple of hours. Was normal after I turned it back on. Time will tell if that cures the problem.
Sure enough, the next morning when the sun came up, the red tint was back. Got ahold of support center to explain the problem and Marie gave me a RMA number. Returned the defective camera last week and the new camera is being shipped this week.
Can someone explain how to open up a case with customer support to get a new camera? Last person said just open the bottom up and close it (on the camera) as if I didn't try that many times.
I ended up calling net gear directly. Gave them the serial number and all....sent it n and they sent me a new one. I don't have time to keep reading posts and forums. Finally found the number on google.
Please read this thread - the answer is already posted. Contact support using the Contact Support link at the bottom of the desktop version of these pages.
Your missing the point! Even with the claim, Arlo still wants you to pay $29.90 for shipping! If you are having the common problem with the red/pink pictures, please leave a comment on Arlo's Facebook page. Maybe then they will admit they are selling defective systems.
I agree they have a problem with the cameras however....their are no other witless cameras on market (made HD and for outside) that are worth anything. They will send u a shipping label. I didn't have to pay for the shipping.
Hello, I have two sets of Arlo cameras in each of two houses, and I generally love them (when they don't have issues). I have 8 outdoor (arlo) cameras and 2 indoor (arlo Q) and one of each shows a pink tint to the image that makes it difficult to use. I have tried resetting by removing power/opening batteries many times, turning it offline/on, and even reset the whole system, but nothing seems to fix this. CAN YOU PLEASE HELP ME?
I tried to go to customer support but when I log in it says Error, so please advise how I can contact you.
Lasty, while I have you, is there a way to replace the batteries in the outdoor cameras (Arlo) without having to re-pair the camera with the base station? My outdoor cameras are in locations that are not easy to get to so I would love to just replace the batteries and not have to take it indoors to re-pair it.
Using the Contact Support link at the bottom of the desktop version of these pages gives you various options. I don't know what you tried (I assume email contact since I know that requires you to log in) but try another method or use a different browser.
Normally, replacing batteries doesn't require resyncing of the cameras. I've never had to do that over two years.
