Arlo|Smart Home Security|Wireless HD Security Cameras

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emmie452
Follower
Follower

One of our cameras is recording in pink. Once in a while it will go back to normal, but not for long.  I've tried the opening and closing battery door and resetting, works temporarily but goes back to pink.

 

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Bearscreek
Apprentice
Apprentice

I had that happen to 2 cameras within 3 or 4 days of each other.  Netgear support was really good with replacing them, but I had to pay shipping to them, which isn't unusual, but with something this expensive I felt it was necessary to insure them, which added to the cost.  Since I had already sent the first one in when the second one went out, I had 2 separate shipments.  NG was very fast with replacements, though.

JamesC
Community Manager
Community Manager

emmie452,

 

Please contact the Arlo Support Team to further investigate this issue. You will find several options for contacting support in the provided link. If you have any additional questions/concerns feel free to private message me. I would be happy to help.


JamesC