Camera records in pink

[emmie452]

One of our cameras is recording in pink. Once in a while it will go back to normal, but not for long.  I've tried the opening and closing battery door and resetting, works temporarily but goes back to pink.

[Bearscreek]

I had that happen to 2 cameras within 3 or 4 days of each other.  Netgear support was really good with replacing them, but I had to pay shipping to them, which isn't unusual, but with something this expensive I felt it was necessary to insure them, which added to the cost.  Since I had already sent the first one in when the second one went out, I had 2 separate shipments.  NG was very fast with replacements, though.

[JamesC]

emmie452,

Please contact the Arlo Support Team to further investigate this issue. You will find several options for contacting support in the provided link. If you have any additional questions/concerns feel free to private message me. I would be happy to help.

JamesC