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Hi there, one of my cameras is now experiencing the Purple/Pink video problem, right, i talked with support and they told me, I need to send to replace and wait to they receive it and then they will send another one, AND... I NEED TO PAY THE RTES FOR THE SHIPPING TO NETGEAR (unexplicable but real). The system has 3 days since I bought it so, better, I'll go to Best buy (the place when I bought it) and I 'll exchange for another one or maybe another system cameras.
Incredible but truth... pay for sending a camera that does not work... WTF!!!!!
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danymaker,
I apologize for the poor experience and would like to help assist you with this issue. I will reach out to you in a private message to further investigate your support case.
JamesC
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No need to investigate... true or false? to send and pay the shipping costs? (i mean the sshipping costs to netgear)
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Currently, any method you choose to get an Arlo device replaced via RMA will cost you to ship the device to Netgear.
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Dont worry. I returned it to the shop, Best Buy, free, and quick... they fix my problem, you didnt. Pay, for return a new camera to netgear... no mames!!! wtf!!
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Also my cameras at times during the daytime records in b/w...any suggestions?
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Pull batteries then replace to reset camera... it if doesn't correct the problem then
contact Netgear for a possible replacement... the red view is the IR filter stuck on
As to just B/W... the camera auto switches to B/W when the light level is low... no user control over this ( other than maybe the iris adjustment )
Morse is faster than texting!
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