Camera offline

[thehardest]

hello, I changed the batteries in one camera. after this it doesnt't run(?) What shoud be the reason? MS

[jguerdat]

It's possible the batteries weren't installed correctly - check to be sure.  If the LED on the camera flashes blue when you close the battery door, it should be working.  Does it give a quick blue flash followed by rapid blinking blue?  If not, try power cycling the base.  You may also need to resync the camera - remove it from Settings, My Devices and resync.

If all that fails, open a case with support.

[thehardest]

thanks! the blue light is flashes for some seconds but at least its flashes yellow and nothing happens.

I will try to reset the base station or remove the camera and install it again.

[TomMac]

Just remember its a quick push on the base sync button, then the camera