Arlo|Smart Home Security|Wireless HD Security Cameras
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  • ‎2016-07-07 08:54 PM
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Loblolly
Initiate
Initiate
‎2016-07-07 08:54 PM
One of my three active cameras is offline. How do I get it back online via remote? This system is setup at a second property a couple of hours away so it's not as simple as physically going through the syncing process.
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Loblolly
Initiate
Initiate
‎2016-07-07 08:56 PM
 
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JamesC
Community Manager
Community Manager
‎2016-07-08 09:06 AM

Loblolly,

 

You could try rebooting the base station. This can be done remotely by logging in to your Arlo account and navigating to Settings > My Devices > select your base station > Restart.

 

The camera also could be offline due to depleted batteries, in this case, you would need to install a fresh set to bring the camera back online.

 

JamesC

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