Arlo|Smart Home Security|Wireless HD Security Cameras
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Camera off line

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Steamer
Follower
Follower
‎2016-07-05 05:52 PM

one of the cameras suddenly shows "off line" & can't get it working.  Batteries are okay!  Also ...one camera is always black & white!  Can anyone help!  Thanks!

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JamesC
Community Manager
Community Manager
‎2016-07-06 08:18 AM

Steamer,

 

What is the LED behavior after opening and closing the battery compartment door on the camera showing offline?

 

A black and white image indicates the camera is in night vision mode. Night vision mode will engage when the camera is in a dark environment. Bring the camera to a well lit area and test again via live stream to see if the camera will disengage from night vision mode.

 

JamesC

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