Arlo|Smart Home Security|Wireless HD Security Cameras

Camera off line

Reply
Discussion stats
  • 1 Reply
  • 2251 Views
  • 0 Likes
  • 2 In Conversation
Steamer
Follower
Follower

one of the cameras suddenly shows "off line" & can't get it working.  Batteries are okay!  Also ...one camera is always black & white!  Can anyone help!  Thanks!

1 REPLY 1
JamesC
Community Manager
Community Manager

Steamer,

 

What is the LED behavior after opening and closing the battery compartment door on the camera showing offline?

 

A black and white image indicates the camera is in night vision mode. Night vision mode will engage when the camera is in a dark environment. Bring the camera to a well lit area and test again via live stream to see if the camera will disengage from night vision mode.

 

JamesC