Arlo|Smart Home Security|Wireless HD Security Cameras
Arlo Community

Camera off line

Reply
Discussion stats
  • 1 Reply
  • ‎2016-07-05 05:52 PM
  • 2407 Views
  • 0 Likes
  • 2 In Conversation
Steamer
Follower
Follower
‎2016-07-05 05:52 PM

one of the cameras suddenly shows "off line" & can't get it working.  Batteries are okay!  Also ...one camera is always black & white!  Can anyone help!  Thanks!

0 Likes
Reply
Message 1 of 2
2,407
1 REPLY 1
JamesC
Community Manager
Community Manager
‎2016-07-06 08:18 AM

Steamer,

 

What is the LED behavior after opening and closing the battery compartment door on the camera showing offline?

 

A black and white image indicates the camera is in night vision mode. Night vision mode will engage when the camera is in a dark environment. Bring the camera to a well lit area and test again via live stream to see if the camera will disengage from night vision mode.

 

JamesC

0 Likes
Reply
Message 2 of 2
2,381
Related Labels
Discussion stats
  • 1 Reply
  • ‎2016-07-05 05:52 PM
  • 2408 Views
  • 0 Likes
  • 2 In Conversation

Arlo
Support

Visit our support page for answers from simple setup to security optimization. Search for something specific or select a product or category for helpful articles and videos.

Visit Arlo Support

Arlo App
for Support

For personalized support specific to the Arlo products you own, access Support from within the Arlo iOS or Android App. Simply login to your Arlo App, go to Settings, Support, then select the Arlo product you would like support for.