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Camera appearing offline

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  • ‎2022-11-25 06:14 AM
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Obasi
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‎2022-11-25 06:14 AM

Arlo cameras were working fine for months. Suddenly one camera go off line. When checking camera all cameras suddenly went out. I could never get smart hub back up in the Arlo app. Front light is blue but will not connect. Tried factory reset and still will not connect. Any suggestions.

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jguerdat
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‎2022-11-25 07:18 AM

A factory reset requires that 1) you hold the reset button for >10 seconds until the LED starts flashing amber and 2) you remove all devices from your account and start fresh, as if you just bought it. Have you done both things?

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