Arlo|Smart Home Security|Wireless HD Security Cameras
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Cam keeps going offline

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dylanthology
Aspirant
Aspirant
Dear,
I have 5 cameras, 2 pro’s and 3 normal Wire free cams.
Al off the cams are working correctly except for one of the wire free cams..
I did change location, change batteries, reset,.. everything I already tried, but when I connect the cam to my base station he is visible for 10minutes straight and then ‘offline’
..
is there something wrong with this cam?

Thanks!
3 REPLIES 3
TomMac
Guru Guru
Guru

It is possible something is bad with the one camera...

 

But ,what I would do is use Remove Device on that one camera, pull battery/replace, then bring the camera back as new... this will rebuild all the info in the base for that camera.

 

Also, you are using OEM cells or 3.7v li-ions in that Arlo?

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dylanthology
Aspirant
Aspirant
Thanks for your comment!
I already did try (several times) to remove that specific camera and than bring it back as new.
The cam is connected than and after a few moments he is going offline..
I use the normal batteries from duracell CR123 lithium 3V
ShayneS
Arlo Moderator
Arlo Moderator

HI @dylanthology

 

  Please contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link. Arlo Tech Support