Arlo|Smart Home Security|Wireless HD Security Cameras

Calling customer support

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Blums Follower
Follower

WOW!  Customer support is horrible.  I called and explained my issue multiple times (I have an elite plan and suddenly it went to basic and could not see 5 of my cameras) Really not that hard or complicated.  The customer support person would repeat "my problem" back to be wrong.  

 

I asked to speak to a supervisor and she wanted to know why before she transferred. I told her I felt she was incompetent. She then said she would have to check to see if a supervisor was present. Not surprisingly I was just left on hold forever. 

 

Really bad service. 

 

Galespark Aspirant
Aspirant
I can’t even find a number to call customer service!
Model: VMC3030 | Arlo Wire-Free Camera
Guru jguerdat Guru
Guru
JessicaP Arlo Moderator
Arlo Moderator

Hi @Blums,

 

I have sent you a private message to gather more information from you.