Arlo|Smart Home Security|Wireless HD Security Cameras|NETGEAR
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Calling customer support

WOW!  Customer support is horrible.  I called and explained my issue multiple times (I have an elite plan and suddenly it went to basic and could not see 5 of my cameras) Really not that hard or complicated.  The customer support person would repeat "my problem" back to be wrong.  

 

I asked to speak to a supervisor and she wanted to know why before she transferred. I told her I felt she was incompetent. She then said she would have to check to see if a supervisor was present. Not surprisingly I was just left on hold forever. 

 

Really bad service. 

 

Message 1 of 4
Aspirant

Re: Calling customer support

I can’t even find a number to call customer service!
Model: VMC3030 | Arlo Wire-Free Camera
Message 2 of 4
Guru

Re: Calling customer support

Message 3 of 4
Arlo Moderator

Re: Calling customer support

Hi @Blums,

 

I have sent you a private message to gather more information from you.

Message 4 of 4