Calling customer support
WOW! Customer support is horrible. I called and explained my issue multiple times (I have an elite plan and suddenly it went to basic and could not see 5 of my cameras) Really not that hard or complicated. The customer support person would repeat "my problem" back to be wrong.
I asked to speak to a supervisor and she wanted to know why before she transferred. I told her I felt she was incompetent. She then said she would have to check to see if a supervisor was present. Not surprisingly I was just left on hold forever.
Really bad service.