Arlo|Smart Home Security|Wireless HD Security Cameras
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CAMERA GOES OFFLINE

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SIB7
Aspirant
Aspirant
Camera keeps going offline...
Took ages to find a phone number...
Took ages to get through on a call...
Only to have the tape go quiet, and nobody talks! Not happy!
10 REPLIES 10
SIB7
Aspirant
Aspirant
And I don't know if that's the right camera number
StephenB
Guru Guru
Guru

@SIB7 wrote:
And I don't know if that's the right camera number

Does your camera use  four CR123 batteries?  Or does it use a rectangular rechargable battery?

SIB7
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Aspirant
Hi I believe they're the rechargeable CR123 ones, not rectangular., They're short cylindrical shaped.
SIB7
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Aspirant
This particular camera is in my neighbours garden, which is just across a couple of parking spaces
StephenB
Guru Guru
Guru

@SIB7 wrote:
Hi I believe they're the rechargeable CR123 ones, not rectangular., They're short cylindrical shaped.

Then you picked the correct model.

SIB7
Aspirant
Aspirant

Thank you 😊 @StephenB
We can't think why it keeps going offline. We've moved it so that no solid structures above it. I'm needing to charge it up and/or re-sync it.
It's not more than 300 ft away atall. It's about three car lengths away.

StephenB
Guru Guru
Guru

@SIB7 wrote:

We can't think why it keeps going offline. 


If you have a second camera, try swapping them, and see if the problem stays with the camera (or not).

 

300 feet is a fair distance from the base.  Is it possible to move the base closer? Or is that not practical?

SIB7
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Aspirant
I swapped the cameras but it still goes offline whichever camera is over her garden. I've got my camera back now because gave up having to keep resyncing it.
SIB7
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Aspirant
Thank yous anyway 😊
ShayneS
Arlo Moderator
Arlo Moderator

HI @SIB7

 

  Have you tried contacting customer support regarding this issue? I have attached the link here for you - Arlo Tech Support