CAMERA GOES OFFLINE

[SIB7]

Camera keeps going offline...
Took ages to find a phone number...
Took ages to get through on a call...
Only to have the tape go quiet, and nobody talks! Not happy!

[SIB7]

And I don't know if that's the right camera number

[StephenB]

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@SIB7 wrote:
And I don't know if that's the right camera number

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Does your camera use  four CR123 batteries?  Or does it use a rectangular rechargable battery?

[SIB7]

Hi I believe they're the rechargeable CR123 ones, not rectangular., They're short cylindrical shaped.

[SIB7]

This particular camera is in my neighbours garden, which is just across a couple of parking spaces

[StephenB]

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@SIB7 wrote:
Hi I believe they're the rechargeable CR123 ones, not rectangular., They're short cylindrical shaped.

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Then you picked the correct model.

[SIB7]

Thank you 😊 @StephenB
We can't think why it keeps going offline. We've moved it so that no solid structures above it. I'm needing to charge it up and/or re-sync it.
It's not more than 300 ft away atall. It's about three car lengths away.

[StephenB]

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@SIB7 wrote:

We can't think why it keeps going offline. 

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If you have a second camera, try swapping them, and see if the problem stays with the camera (or not).

300 feet is a fair distance from the base.  Is it possible to move the base closer? Or is that not practical?

[SIB7]

I swapped the cameras but it still goes offline whichever camera is over her garden. I've got my camera back now because gave up having to keep resyncing it.

[SIB7]

Thank yous anyway 😊

[ShayneS]

HI @SIB7

  Have you tried contacting customer support regarding this issue? I have attached the link here for you - Arlo Tech Support