Bridge not Connecting to Wi-Fi

[Carlos_101]

After following the procedure, the Arlo system can detect the bridge, everything runs well but the bridge does not get connected to my Wi-Fi network. How can this be resolved?

Thanks,

Carlos

[Carlos_101]

I two flood lights, the model is AL110r3.

[Carlos_101]

I just wanted to add that the bridge is connected to the Wi-Fi but the Arlo app does not connect the bridge to the Wi-Fi network. How can this be?

Regards,

Carlos

[ShayneS]

What is the error message you receive?

Is the phone connected to the same 2.4GHz network that you are trying to connect the bridge to?

[Carlos_101]

The phone, among other devices, is in the same network as the bridge. The Arlo app doesn't give any errors, it's only that the bridge remains unconnected to the network. I tried several times, everything goes fine but no error messages and the bridge is not connected either.

Finally, I removed the flood lights, deleted the Arlo app and started from scratch. After plugging the bridge on the outlet, a solid purple light comes on and then begins blinking - but never amber color. I see the Bridge was detected by the Wi-Fi and is recognized as a device. However, in the app, it does not appear to be connected.

I use the AT&T U-Verse Wi-Fi which is based on fiber. I can't control if it's 2.4 GHz or not.

Carlos

[ShayneS]

Was this bridge successfully connected previously on the same network? 

[Carlos_101]

Yes, the phone and bridge are in the same network.

[ShayneS]

Did you make any router changes since the bridge was previously connected and working?