Bonus Arlo Camera Redemption

[navarre]

 I ordered the Netgeat Arlo Smart Homd 2 HD Cameras security System on 16/03/2017 as it also came with a bonus Arlo Add-on Camera via redemption.  I filled in the webform to redeem the camera and recieved an email confirmation but have yet to recieve the camera.  Can you please advise when I can expect to recieve the camera?

Thanks

[ljj861125]

Same here

[jguerdat]

Is this an Aussie thing?

[navarre]

I hadn't thought it was but it finished in March.

[manfredz]

was an oz thing plus nz i believe

[manB345T]

What is the link to redeem the extra camera? 

[msiqueira9]

Same here, sent all my details and receipt on 25/03 but nothing yet.

[Rod28]

Me too, could someone from Netgear please advise

[Gre45y]

I have redeemed my redemption on 16/3/17 and got reply email and still have not received my extra camera when will I expect to receive this

[JamesC]

Gre45y,

If possible, could you private message me with a screenshot of the reply email you received? I will then escalate and find out more information on this offer.

Thank you,

JamesC

[Gre45y]

Hi James C

How do I private message you the screen shot I'm only new to this and not sure how to private message 

thanks

janine

[JamesC]

Gre45y,

Click on my name to open my profile, on the right hand side of the screen under "Contact Me" there is a link to "Send this user a private message"

JamesC

[manB345T]

I found the link

http://www2.netgear.com.au/bonusarlocamera/

Ordered my camera a few days ago, waiting for a shipping update. 

[navarre · Accepted solution]

Hi James,

I to cannot find a way to private message the redemption email entry to yourself.  I did however read the terms and conditions on the redemption website and it reads "Allow up to 30 business days after end of promotion date to receive your bonus Arlo Add On Camera (VMC3030)".  The terms and conditions suggest the promotions ends 16/04/2017.  Perhaps a premature question at this stage, the above information would suggest the camera should be sent around the week of  22 May 2017.  Is this correct?

Thanks

[JamesC]

navarre,

This is correct.

For those involved in this discussion, please take a look at the promotion terms and conditions here: TERMS AND CONDITIONS FOR BONUS ARLO CAMERA REDEMPTION PROMOTION

JamesC

[sssimple]

Hi JamesC,

Sorry for following up this topic.

We sent a redemption request on 11th of April and got a confirmation from Netgear on the same day, however we haven't received our bonus camera yet. Could you please help us to resolve this issue?

Appriciate for your help!

[JamesC]

sssimple,

The end of this promotion was 4-16-2017. The terms and conditions indicate bonus cameras will ship 30 days after the end of the promotion. So those of you who were eligible should be receiving your cameras soon. If I get any new information, I will post an update.

JamesC

[mansen]

Any updates on this James? Still have not received the camera. I only got this system because of this redemption.

[manB345T]

I am also waiting for an update on the delivery of Cameras. Has anyone received any confirmation of shipping?

[Gre45y]

Still no sign of any emails alerting me the camera has been dispatched

[JamesC]

I have requested an update on the status of this promotional offer. I will provide more information as soon as I can.

JamesC

[74Homespy]

Hi James, look forward to also hearing the updated status. It's now 30 business days after the promotion has ceased and no communication at all other than acknowledgement of the supporting receipts (mine purchased through JB Hi Fi). How can we help, do the retailers that sell Arlo need to know of the current sitiation so they can put pressure on as well? 

Mark

[wluu]

Yes - also keen on this update. I've been following this thread for a few weeks now. 

[BethanyFord]

Yes, likewise! Any information at all on when these cameras will be despatched? I can't help but feel like this has been a trick to purchase the product somehow and no free cameras were ever actually going to be sent! I look forward to being proven wrong!

[msiqueira9]

I received mine in NZ last week