Arlo|Smart Home Security|Wireless HD Security Cameras
Arlo Community

Blue light flashes while connecting when trying to view it

Reply
Discussion stats
  • 3 Replies
  • ‎2019-03-25 11:02 AM
  • 1077 Views
  • 0 Likes
  • 2 In Conversation
Mark1993
Aspirant
Aspirant
‎2019-03-25 11:02 AM

Hello,

I find a problem with one of my arlo cams.. connecting to my base station is no problem but when I try to connect my cam to view it, it just keeps on saying: connecting while once every half minute or so the blue light on my cam flashes fast for a few seconds.. my other 2 cams are doing just fine..

Labels:
0 Likes
Reply
Message 1 of 4
1,077
3 REPLIES 3
jguerdat
Guru Guru
Guru
‎2019-03-25 11:45 AM

It sounds like that camera may be having a problem staying connected to the base. Bring it closer to the base or swap locations with another camera to see if it makes a difference.

0 Likes
Reply
Message 2 of 4
1,074
Mark1993
Aspirant
Aspirant
‎2019-03-25 12:18 PM

When it's within 1 meter of mt base station it does the same.. tried to delete and re install the camera few times, changed batteries with one of my working cams. Seems nothing helps

0 Likes
Reply
Message 3 of 4
1,070
jguerdat
Guru Guru
Guru
‎2019-03-25 05:05 PM

Open a case with support:

 

https://www.arlo.com/en-us/support/contact.aspx

0 Likes
Reply
Message 4 of 4
1,060
Related Labels
Discussion stats
  • 3 Replies
  • ‎2019-03-25 11:02 AM
  • 1078 Views
  • 0 Likes
  • 2 In Conversation

Arlo
Support

Visit our support page for answers from simple setup to security optimization. Search for something specific or select a product or category for helpful articles and videos.

Visit Arlo Support

Arlo App
for Support

For personalized support specific to the Arlo products you own, access Support from within the Arlo iOS or Android App. Simply login to your Arlo App, go to Settings, Support, then select the Arlo product you would like support for.