Battery Level still shows 0 after replacement.

[DebraJo]

App said, batteries low. I replaced. Camera is hooked up to base. I have open and closed battery doors. I have refreshed. I have turn on and off base. Camera does not show live and the battery level still reads zero. please help before I throw it away... (aggravated) 

[jcwrks]

Does cam show live if you connect the cam to the wall charger?

[jguerdat · Accepted solution]

That's assuming the the camera is a Pro. It would seem that this is the original camera.

Why throw it away when all you need to do is open a case with support in case it's just bad hardware?

[Sharonshine65]

I am experiencing the same thing. How was your issue resolved?

[manfredz]

If we're talking about Arlo and not Arli Pro here are some possibilities:

1 Replacement batteries are duds.  Easily checked if you have another cam

2. Replacement batteries not in right or not making a good contact, such as bottom springs stuck down.

3. If Panasonic batteries, the plastic covering hasn't been removed and is covering the contacts.