Arlo|Smart Home Security|Wireless HD Security Cameras

Battery Level Indicator

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tlernst
Apprentice
Apprentice

Two questions:

1. Just wondering if others find the battery indicator to be somewhat unreliable? I always check the battery levels for my three Arlos each Monday and last Monday they were all above 80%. Then, the Friday of the same week I received an email warning that the level of one (which had read 84% on Monday) was critical at 6%. During this time there were no motion detections by this unit and the camera is only turned on when I'm away or at night before we go to bed. So, it isn't on continuously. This very rapid decrease in the battery level is very alarming, if in fact that is what it is. Or, is it just the inaccuracy of the battery power indicator?

 

2. Does anyone have issues when trying to set the Armed / Disarmed Mode using the app? About 60% of the time, everything works fine. But other times the screen has "getting status" which never goes away so I can set the Mode. I usually have to close the app and then open it again and even then, it will still get hung up on "getting status." Usually, after a couple of times of closing and opening the app I'm finally able to change / set the Mode. And, it isn't a wifi issue. My base station sits right next to my router and this has happened with me sitting right next to the base station. It just seems like the app doesn't sync correctly with the base station or, the base station software has issues. Any help will be appreciated.

 

 

2 REPLIES 2
JamesC
Community Manager
Community Manager

tlernst,

 

1. What kind of batteries are you using? What is the signal strength like for the camera that experienced faster than normal drain?

 

2. Consider a base station reboot, do you still see the same behavior?

 

JamesC

tlernst
Apprentice
Apprentice

I'm using 3v Lithium batteries, not rechargeable. The signal strength is very good (3 bars). In fact, the camera is located about 15 feet away from the base station / router. 

 

This has happened before and at that time I did a base station reboot, but it didn't have an affect on the battery level indicator. It still showed low after the reboot. This time I just changed the batteries.