Arlo|Smart Home Security|Wireless HD Security Cameras
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Arlo base station offline after factory reset

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  • ‎2017-08-29 04:49 AM
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Jprat
Follower
Follower
‎2017-08-29 04:49 AM

I have done all factory resets resynced my cameras, deactivated, reactivated base station, all lights are green but i keep getting offline message. Cache is clear, flash up to date, WHAT THE HECK!

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JamesC
Community Manager
Community Manager
‎2017-08-30 09:45 AM

Jprat,

 

If you have performed a factory reset, you must also remove the base station from Settings > My Devices and then click "Add Device" on the devices screen and reclaim the base station. After the base station is added back to your account, you can then sync cameras.

 

JamesC

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