Base station won't update to 1.15.0.1_3162

[alisterr]

Ah, a wave of nostalgia to bring in the new year.... the dreaded "a firmware update is required for your base station and camera", followed by the beauty of the dialog:

"Are you sure you want to update to 1.15.0.1_3162?"

I'm sure I don't (as before it was just the Android App update that broke library playback), but of course, it's not really a choice since you have to proceed if you want to view live cameras.

So hey, why not go for "Update"?  Because... it doesn't work.  "Firmware update is in progress", swiftly followed by "base_station_error_4403".

I hope whoever buys the company next has an understanding of the massive can of liability worms that it comes with. 

[JessicaP]

Hi alisterr,

If your Base Station is not updating, try to manually update your firmware to see if that helps: How do I update my Arlo firmware manually?

Otherwise, your Base Station should automatically update the firmware between 3-5 AM.

[alisterr]

Thanks for your reply, Jessica. Being a long-standing (and suffering) customer, I'm familiar with the different ways I can fail to get the base station firmware to update, and have tried them all (short of physically unplugging the base station, as I'm not at the same location). The Arlo firmware update process (and unnecessary blocking of functionality until it's done) continues to be among the system's top 3 most spectacular failures, and that's running against some stiff competition of course.

[JessicaP]

If you still have problems trying to update your firmware, I would suggest to contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link.

[alisterr]

There's not much point, unless the support team are somehow also the firmware engineers, but have since gone on an embedded software foundation training course.

I've just arrived at the site with the base station. Power off, wait a few seconds, power on again. Update got applied. But I need to re-sync my doorbell because... I know this one... your company has produced some truly awful firmware for these devices.