Base station unable to connect after accidentally deleting it.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I accidentally deleted the base station and I am now unable to add it back. I have tried via the App and through the online web interface.
Glenn
- Related Labels:
-
Installation
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
glemke68 wrote:I accidentally deleted the base station and I am now unable to add it back. I have tried via the App and through the online web interface.
Glenn
did you try to add a base.. you should be able to go to "Settings" > "Subscriptions" > Add a Base Station located at the very bottom of the page (scroll down).
The old one should populate the base info
Morse is faster than texting!
--------------------------------------
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I have tried that multiple times but it isn't recognizing it.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
glemke68,
Welcome to the community! It is important that you are on the same network as the base station when trying to add it back to the account. Consider a factory reset of the base station by holding the sync button and the red reset button on the back of the base station until all lights flash amber. Allow the base station to come back online (solid green power and internet LED lights). Once the base is back online, log into your account and check under "settings". If you still see your base station serial number here you must go to "base station settings" and click "deactivate". This will release the serial number from the account and allow you to add it back by going to "subscription" and clicking "add a base station".
Let us know if you are able to get your base station added back to the account!
JamesC
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
glemke68,
Were you able to resolve the issue? Please let us know!
JamesC
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Thank you ,
-
Accessories
4 -
Activity Zones
1 -
Amazon Alexa
1 -
Apple HomeKit
2 -
Apple TV App
9 -
Applications mobile et en ligne
1 -
Apps
4 -
Arlo Go
3 -
Arlo Mobile App
556 -
Arlo Pro
36 -
Arlo Pro 2
1 -
Arlo Q (Plus)
3 -
Arlo Smart
145 -
Arlo Web and Mobile Apps
18 -
Arlo Wire-Free
30 -
base station
1 -
Batteries
529 -
Before You Buy
776 -
Can't view cameras live at all
1 -
Dépannage
1 -
Détection de mouvements
1 -
Features
915 -
Fehlerbehebung
1 -
Firmware Release Notes
93 -
Google Assistant
1 -
Hardware
1 -
home security
1 -
IFTTT (If This Then That)
105 -
Installation
1,998 -
Iphone 14 pro
1 -
Live view
1 -
Modes and Rules
1 -
Motion Detection
2 -
Object Recognition
3 -
Online and Mobile Apps
983 -
Online und mobile Apps
1 -
Order Not Going Through... help please!
1 -
Other Discussions
1 -
Partner Integrations
4 -
Security
1 -
Service and Storage
14 -
Smart Subscription
3 -
SmartThings
71 -
Troubleshooting
8,768 -
Videos
233 -
Vidéo
2 -
Warranty & Contracts
2
- « Previous
- Next »