Base station is offline but it send notification to me and record video in cloud.

[PuchongW]

Base station status is offline (Both mobile application and PC)

Base station show 3 green light.

I got motion detaction notification.

Video was recorded in cloud.

I can't change rule or setup base station (Because it show status offline)

I can't view camera online ( Arlo say device are offline) but I can view video recording in cloud.

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I turn off and unplug both base station and internet router for 10 minutes. Then restart them but problem not sloved.

Are they any solution to slove it?

[PuchongW · Accepted solution]

I login my alro by web browser.

removed base station from device list.

Then re-add device (base station).

Problem was solved.

🙂