Arlo|Smart Home Security|Wireless HD Security Cameras

Base station discovery field

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sbt
Aspirant
Aspirant
Hi
I add the base station to my iPhone and 2 arlo cameras.
I remove the cameras and I delete the base station from my user and I try to add this base station again to another account.
But I can't . I get discovery field.
Why?
3 REPLIES 3
TomMac
Guru Guru
Guru

The base MUST be remove from the old account before used in another

 

Go back and confirm that you used REMOVE DEVICE under the base settings with the old account

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Morse is faster than texting!
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sbt
Aspirant
Aspirant
Of course I deleted , and then did Reser To the base station
JamesC
Community Manager
Community Manager

sbt,

 

Please contact the Arlo Support Team to further investigate this issue. You will find several options for contacting support in the provided link.

 

JamesC