Arlo|Smart Home Security|Wireless HD Security Cameras
× Arlo End of Life Policy Notice
To view Arlo’s new End of Life Policy, click here.
Arlo Community

Base Station tried to do firmware update but didn't work. Resolved after calling support team.

Reply
Discussion stats
  • 0 Replies
  • ‎2019-06-21 04:33 AM
  • 614 Views
  • 0 Likes
  • 1 In Conversation
Collie68
Follower
Follower
‎2019-06-21 04:33 AM

My base station wanted to do a firmware update i tried and tried but it did not work, i did e everything i could think of doing. I ended up ringing Arlo and told them the problem.

 

The lovely lady asked be to do a Factory reset but that didn't work, so she got me to remove the base station from the app and reinstall it. It worked, I'm so very happy after working on it for 4 days. The firmware just didn't want to update but when i reinstated the base station it did the firmware update at the same time. I had to resync my cameras but that was easy. All is working again. Thank you Arlo, i didn't get her name.

Labels:
0 Likes
Reply
Message 1 of 1
614
0 REPLIES 0
Related Labels
Discussion stats
  • 0 Replies
  • ‎2019-06-21 04:33 AM
  • 615 Views
  • 0 Likes
  • 1 In Conversation

Arlo
Support

Visit our support page for answers from simple setup to security optimization. Search for something specific or select a product or category for helpful articles and videos.

Visit Arlo Support

Arlo App
for Support

For personalized support specific to the Arlo products you own, access Support from within the Arlo iOS or Android App. Simply login to your Arlo App, go to Settings, Support, then select the Arlo product you would like support for.