was able to snyc a camera, but base and camera are not showing online

[gymrat56]

why isnt my base being discovered? everything is plugged in, getting the 2 green lights needed.

[jguerdat]

More detail needed. Are you using the app or a web browser? Have you tried both? For the app, the phone has to be on WiFi with your base, not cell service. If you have a VPN running, turn it off.

[gymrat56]

using a browser.  have my vmb3500 and 5 cameras running fine, but need more cameras to secure my house

[gymrat56]

was able to snyc a camera, but base and camera are not showing online

[jguerdat]

Still more detail needed. Are you trying to set this up on your existing account? The free basic plan only supports 5 cameras, regardless of the number of bases. Do you have a subscription or are you using a second account?

We need all the details so we don't sit here spinning wheels.