Arlo|Smart Home Security|Wireless HD Security Cameras

Re: Base Station isn't being discovered? Everything is plugged in and getting 2 green lights

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gymrat56
Aspirant
Aspirant

why isnt my base being discovered? everything is plugged in, getting the 2 green lights needed.

Model: VMB3000 | Arlo Base Station
4 REPLIES 4
jguerdat
Guru Guru
Guru

More detail needed. Are you using the app or a web browser? Have you tried both? For the app, the phone has to be on WiFi with your base, not cell service. If you have a VPN running, turn it off.

gymrat56
Aspirant
Aspirant

using a browser.  have my vmb3500 and 5 cameras running fine, but need more cameras to secure my house

Model: VMB3000 | Arlo Base Station
gymrat56
Aspirant
Aspirant

was able to snyc a camera, but base and camera are not showing online

Model: VMB3000 | Arlo Base Station
jguerdat
Guru Guru
Guru

Still more detail needed. Are you trying to set this up on your existing account? The free basic plan only supports 5 cameras, regardless of the number of bases. Do you have a subscription or are you using a second account?

 

We need all the details so we don't sit here spinning wheels.