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Base Station is connected to internet but offline and out of town. How to troubleshoot?

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BarnCasa
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‎2020-04-01 06:46 AM

My base is showing connected to internet but is offline and I am out of town. How can I troubleshoot this from afar?

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jguerdat
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‎2020-04-02 06:46 AM

How do you know that it shows as being connected? Did someone check the LEDs for you? There should be 3 green ones.

 

I occasionally have the ap showing me things are offline but a quick force stop on the app and reopening it clears the issue. No idea what causes that but...

 

You can also try a browser to see if there's a difference.

 

Lastly, use of a UPS for your modem, router and base prevents certain issues from occurring such as lack of connection due to power loss and a WiFi switch such as a WeMo that the base plugs into can be useful to allow you to power cycle the base remotely when it's offline.

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