Base Station Won't Update

[Athawk11]

-Tried updating the base with cameras synced.

-Shut off base station. Turned back on and tried to update.

-Rebooted base station, then tried to update.

-Waited over night to see if it would update.

-Disconnected cameras, tried to update.

-Disconnected cameras tried to reboot, then update.

-Turned off base station. No cameras attached. Turned back on. Tried to update.

-Disarmed base station.  No cameras attached.  Tried to update.

-Deactivated base station.  Disconnected from router. Turned it off.   Re-installed it, then tried to update before syncing cameras. Numerous times.

-Restarted base station.  Still no cameras synced. Tried to update.

-Synced cameras back in.  Tried to update.  Numerous times.

All above attempts have failed to update the base station firmware.  Where do I go from here?

[jguerdat]

Open a case with support.

BTW, slow Internet access can cause this. What are your speeds as measured by speedtest.net?

[Athawk11]

You may be right.  I'm not sure what's considered reasonable for internet speeds...

Download 1.30 mbs

Upload 3.26 mbps

Latency 43 ms

...but these are variable when testing a few times.  This is a small business.

Should I try hooking the base up at home and see if I can load the update?  Not sure my home speed is any better.

[Athawk11]

By the way, the model number is VMS3230...purchased recently from Best Buy.  The model number isn't listed in the drop down box above.

[jguerdat]

Setting the system up at home and then moving to the business is a good idea.