Arlo|Smart Home Security|Wireless HD Security Cameras
× Arlo End of Life Policy Notice
To view Arlo’s new End of Life Policy, click here.

Base Station Offline & Not Connecting To Internet

Reply
Discussion stats
  • 8 Replies
  • 1390 Views
  • 0 Likes
  • 3 In Conversation
demetris76
Aspirant
Aspirant

Hello
I’m receiving a message that the base station is offline. The internet indicator is off also.
No one changed any settings. It happened just out of the blue. Router is working properly as all other devices can connect.
Currently the base station is connected to the router with an ethernet cable.

8 REPLIES 8
TomMac
Guru Guru
Guru

First thing that is easy to do is reboot the base via the power button ( off then on , give a min or two to come fully online )

--------------------------------------
Morse is faster than texting!
--------------------------------------
demetris76
Aspirant
Aspirant
I’ve done this already. I’ve also pressed the reset button.
TomMac
Guru Guru
Guru

A reset requires HOLDING for ten sec till the leds flash amber....

 

 

--------------------------------------
Morse is faster than texting!
--------------------------------------
jguerdat
Guru Guru
Guru

...and a bunch of other stuff including removing everything from Settings, My Devices.

 

Have you tried rebooting your router?

demetris76
Aspirant
Aspirant
Yes i know. I’ve done that.
jguerdat
Guru Guru
Guru

If you've switch Ethernet cables and used a different port on the router, it may be a bad port on the base. Open a case with support:

 

https://www.arlo.com/en-us/support/contact.aspx

demetris76
Aspirant
Aspirant
I’ve also switched ports, nothing changed. I also changed router with no luck!
I noticed that a red light is blinking cameras on all cameras, plus one of them needs batteries.
Could the empty batteries on one of them (i have four), cause that?
jguerdat
Guru Guru
Guru

A slow amber blink on the cameras is for low batteries. Start with one and put fresh batteries in. ANy better?