Automation Delay

[643]

I’m experiencing random Automation Delays with the new app (version 5.5.0.)

For example; I have an automation to change mode from “Arm Away” to “Arm Home” set for 8AM every day.  When I look at the “Feed” the mode actually changes at times of 8:06, 8:07, 8:15, etc.  It never actually changes at 8AM.  This appears to have started occurring with the "new" app.  Any suggestions?

[jguerdat]

By any chance are you using a security hub (NOT a SmartHub)? I find that this sort of delay has been around since I integrated the security hub into my system. It doesn't affect switching at night but frequently does in the morning.

[643]

I have a SmartHub (VMB4540r2) with firmware version 1.25.1.0_1687.

Per a previous chat discussion, I have updated the iOS app and have disconnected and reconnected the SmartHub with no change.

[Edinburgh_lad1]

I'd like to chip in and say that I have no security system and also experience this kind of behaviour. Always with my evening change of modes (UK time), instead of 9pm, it changes at 9:04pm, 9:07pm. I suspect this corresponds to @jguerdat as they're in another time zone (I suspect north America?). Which in turn points to Arlo's server issues, as usual, anyway.

I suppose this kind of behaviour is one of the many "exciting new features" that Arlo promises. 

@@@ I raised this issue in another post and as usual, nothing was done about the issue, as clearly, there have been lots of updates since then. @@ I'm still shocked that Arlo are not ashamed of their poor execution of the system - whoever is in charge of that team should re-consider if they're the right person for the job.

[Azcanuk]

With the app release on our phones, 5.5.0_28795 dated 01/30/25, we also are experiencing issues with the slow change of mode and at times not showing what mode it is in.  In addition, we are experiencing a long lag time between camera detection of person/vehicle/animal and us getting a notification. 

We had someone walk our driveway, which is monitored by two cameras, and we did not get a notification from either one!  Good thing we have a Ring Doorbell camera otherwise we wouldn't have known this person was able to walk right up to our door without being detected by our Arlo Pro 4 cameras.  

Not to excited about app's being released and having these kinds of issues.

So, Arlo support team, when can we expect to get fixes to the various issues we are all having? 

[BrookeN]

I have reached out to our development team to investigate the behavior you are seeing. I will update the community as soon as possible. 

[hexrays]

I have the same issue. I have an Automations Schedule set for Arm Away at 10pm. It will not actually switch to the mode until 10:18pm or so. Also when switching from Arm Away to Arm Home at 5am, there is another day of 5 or ten minutes.

[643]

I have been trading emails with an Arlo level 3 developer and as of March 4th; he stated that "...this is being looked into right now and we'll keep you posted for updates."

[Edinburgh_lad1]

Yeah, the backlog is quite big, apparently. Expect this to be addressed Am Sankt-Nimmerleins-Tag.

[sunnibee]

Have a wireless doorbell AVD2001 with separate chime and a Pro 3 floodlight with camera. They have been working fine, switching modes as programmed. Just installed a new security system with hub and 5 door/motion sensors (no model numbers on box) . The sensors are working fine with the hub. (The previous devices have not yet been added to the hub,) Since activating the hub, the previously set mode changes are happening at random minutes after the set time…anywhere from 2  to 20 minutes later. Anybody have a clue what’s going on? Is it because the bell/chime and floodlight/camera are not currently “in” the Hub?

[jguerdat]

This has been going on since the security hub was introduced - mine does the same thing. Raise the issue with official support by using the app to go to Settings, Support and choose a method to open a case.

[Edinburgh_lad1]

This has been going for months and they're not in a hurry to address the issue: they're still "investigating" it. Shockingly. 

[sunnibee]

Thx.

[BrookeN]

Our development team is still currently investigating this, I will update the community as soon as possible. 

[643]

Not sure what happened last night (3/10/25) automation (scheduled for 6PM) did not change mode at all.  I had to manually change modes at approximately 8:30PM.

[BrookeN]

Thank you for the update, I passed this onto our development team. I will update the community as soon as possible. 

[Edinburgh_lad1]

That was for me, too. 'Arm away' didn't activate at all. I had to manually activate it. 11 March, though. It should have activated at 9pm.

[Salpacino]

Hello jguerdat,

My Phone app or cannot find my VMB4000 base station, I also tried through my computer and it says "No Devices Found".

I got the base station from a friend because I moved and cannot find my original base station due to moving. 

Current status:

Power - solid green

Internet - solid green but blinks 5 times every 12 seconds.

Camera(s) - solid green

[BrookeN]

Can you please dm me a callback number as well as a good time to call. That way I can have support look into this further. You send a dm by clicking on the envelope icon on the top right of the forum page.If you don't see it, then go into your profile settings and select preferences, then "Private Messenger." Then select "Turn on private messages" if it is turned off.

[hexrays]

My issue seems to be resolved now. Schedules are changing pretty much right on time.

[Salpacino]

I solved my issue on my own, WITHOUT the help of any of Arlo's assistance. I'm disappointed in them for having now Tech Support. They use this forum in Lieu of a Tech Support Team. Save Money on Tech Support but Focus on SALES...
Bad Business Strategy!!!

[Edinburgh_lad1]

This is not resolved for me. Tonight: 9:04pm, rather than 9pm. 

[BrookeN]

Keep an eye on it throughout the day today and tomorrow and let me know if you see improvement by Monday.  

[643]

Can you post what you did to solve the issue?

[Edinburgh_lad1]

Great idea to ask that @643 I was thinking yesterday about how we're not told what the issue(s) were. @BrookeN could we have an explanation of what caused the issue please?