Does not set up. Defective?

[peneinna]

I just changed my modem and now my base won't connect via ethernet cable.  My power light is green, but my internet light is amber. I'm not sure what to do at this  point.  I did a factory reset and light is still amber.  What can I try now?

[ChristineT]

Good afternoon Arlo Community,

As you may have seen, we have posted an update that this issue should now be resolved. However, if you are still experiencing any issues related to the Base Station offline issue please feel free to reach out to me via private message and I'll be happy to continue troubleshooting this issue until it is resolved.  

Again, we sincerely apologize for any inconvenience this issue has caused.

Best Regards,

Christine

[ChristineT]

Good afternoon @Teo4335 & @manfredz,

Thank you for your contribution to the Arlo Community! As you may have seen, we have posted an update that this issue should now be resolved. We will continue to provide updates to that discussion as they become available. However, if you are still experiencing any issues related to the Base Station offline issue please feel free to reach out to me via private message and I'll be happy to continue troubleshooting this issue until it is resolved.  

Again, we sincerely apologize for any inconvenience this issue has caused.

Best Regards,

Christine

[aliazima]

I went to IE as I was having some problem with the cameras on Edge. Can't remember what it was now, but I will try Edge again and if it doesn't work right I will install Chrome. 

[JamesC · Accepted solution]

RESOLVED: Some Arlo Base Station reporting as “Offline”

Following is an update on the Arlo Service interruption.  On Friday November 24, 2017 at approximately 11:00am Pacific time, we experienced a major service disruption which impacted Customer’s ability to access their Arlo Systems.   Services were restored at approximately 2:00am Pacific Time, Saturday November 25 although some Customers may have continued to experience issues for several hours after the fix was implemented.  If you are still experiencing an issue with your Arlo system, please contact support at:  1-(408)-638-3750.  We sincerely apologize for this service interruption and it certainly does not reflect our standards of service availability.  Our technical teams continue to work diligently to ensure services remain available and we are reviewing our internal processes and systems in order to prevent this from happening in the future.  Again, we apologize and thank you for your patience.

JamesC