Arlo|Smart Home Security|Wireless HD Security Cameras

Arlo wireless syncs, but doesn't show up in the app.

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SC430
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Follower

I have 5 cameras and they have all been installed for a couple months.  I shut one of the cameras off for a while.  I tried to turn it back on and it won't respond.  I have put new batteries in it.  I have synced it with the base station and it indicates it has synced correctly, but doesn't show up in the app.

The other 4 cameras are showing up correctly and responding just fine.

What's the problem?

Thanks!!

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jguerdat
Guru Guru
Guru

It shows up no place in the app. even Settings, My Devices?  If it does, try removing it from there and resync.  If it doesn't, try a power cycle of the base.  Also try both app and a browser.

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jguerdat
Guru Guru
Guru

It shows up no place in the app. even Settings, My Devices?  If it does, try removing it from there and resync.  If it doesn't, try a power cycle of the base.  Also try both app and a browser.

JamesC
Community Manager
Community Manager

SC430,

 

Did the above steps resolve the issue?

 

Please let us know,

JamesC