Arlo will not work after router firmware update

[kindness]

My cable company (Comcast) had a firmware (Cisco) update on their router and now my Arlo Wire-Free Base station will not work. I can't get it to sync even though the wifi icon it lit up. When I hit the "searching for your device" the base station is not being picked up.  Can someone help me?

Thanks

[Streak2]

With the base connected directly to your router by ethernet cable, the power internet and camera lights should all turn green a couple of minutes after powering it up.

Are all of them green?

Have you tried restarting your Cisco router and the base?

[jguerdat]

I agree with Streak2.  If the power cycle of the router and base doesn't give you a green LED for the Internet, you'll likely need to contact Comcast so they reconfigure the router to allow access to arlo.netgear.com.