Arlo too slow to notify

[cameraz]

The Arlo Security Camera at my front door used to give me push notications within three seconds of it detecting motion.

Now it takes three or four minutes to notify me of motion being detected.

Is there a fix to this problem?

Thanks.

[JamesC]

cameraz,

I have tested this and am not able to replicate the same delay.

Are you seeing this on a 3g/4g connection, WiFi, or both?

Is the problem intermittent or consistently three or four minutes before a notification comes through?

JamesC

[cameraz]

Hi James,

I am using wifi.

I just tested all of my Arlo cameras and they all sent notifications within five seconds. So I guess the problem is intermittent.

Btw, would hot weather affect the camera's sensitivity? For example, if it is 95 degrees outslide, would a camera have trouble detecting a person's body heat?

Thanks.

[cameraz]

Well, today I performed another test of the Arlo camera at my front door.

I brought my cell phone with me as I exited my front door and walked 30 feet to the mailbox at the curb. I got my mail, and walked up the driveway and back to my front door. I opened the door and walked upstairs into my house.

Finally, my Arlo sent a notification, three to four minutes after I first passed by my front door's camera.

So why do I get notifications promptly some times, and they are delayed other times?

[JamesC]

cameraz,

Do you see this behavior with any other cameras or just the front door cam?

You could try swapping the affected cameras location with a camera that is behaving correctly to further isolate the issue.

JamesC

[cameraz]

Hi James,

I haven't tried swapping my cameras yet, but I do remember that my interior cameras have also experienced delays from time to time.

Right now I'm looking at my modem as the culprit, as Comcast has informed me that it is listed as an "end of life modem" which they no longer support -- even though I purchased this particular modem less than a year ago at Comcast's suggestion.

I have a feeling they may be getting a kickback on the sale of these things.

I will get back to you after I replace my modem. Thanks.