Arlo system will show motion on the push notifacation but will not record

[candia]

     My Arlo System will notify me when there's a motion detected though the push notifications but will not record or send me and email. I have tried to reset my system by turning it off for 60 seconds and putting it back on but it still will not record.    I have also tried using the reset button on the base station  and removing the device from my account .  I tried both of these opinions but still not recording???  Also for some reason the firmware will not update to the newest version.....  Anyone have any suggestions on solving this issue?  I have try to send a message to Arlo Support but keeping getting in Error from their website when trying to do so. 

[jguerdat]

https://www.arlo.com/en-us/support/contact.aspx will get you to the support contacts.

[cyndamon]

I am having same problem, help

[JamesC]

cyndamon,

This could be due to outdated camera/base station firmware. Check your firmware versions by clicking Settings > My Devices > select base/camera > Device Info.

You can find the latest firmware releases here: Release Notes

JamesC

[candia · Accepted solution]

I was finally able to resolve this problem.  Turns out my internet speed was to slow to get the updated firmware from ARLO (Netgear).  What I did to resolve the problem was I took my base station to a friends house that had broadband internet access and left it there overnight.  When I checked the firmware status the next day it was updated.  I reconnected the system to my home internet and the the system worked perfect !!!  Hope this was helpful