Arlo subscription cancellation

[hookhnd]

I am currently paying for an Arlo subscription and have had issues with receiving any support from Arlo for the constant difficulties with Arlo doorbell over the last month. My account/profile suggests i do not have any subscription, yet i am being charged £7.99 for the privilege of having no customer support and unable to access any videos that i had until last month.
I am unable to find any phone number to discuss this issue and the chat box simply tells me to login the app or broswers and follow the links. They do not work in my case unless i take out another subscription!!
As i supposedly do not have a subscription (according to Arlo), how am i able to see anywhere i can cancel future payments and move to another provider of CCTV security?

[StephenB]

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@hookhnd wrote:

I am currently paying for an Arlo subscription and have had issues with receiving any support from Arlo for the constant difficulties with Arlo doorbell over the last month. My account/profile suggests i do not have any subscription, yet i am being charged £7.99 for the privilege of having no customer support and unable to access any videos that i had until last month.

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Was the doorbell installed to the account you are using?  Or was the doorbell shared to this account?

[hookhnd]

I have the original account and it says I have no subscription. We have had reboot and install the doorbell on another device, just to get it to work as we couldn’t install the doorbell on the original iPhone which was used to share. Could not connect the doorbell through usual setup process on original device (could not scan the QR code despite multiple attempts and devices) 

[StephenB]

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@hookhnd wrote:

I have the original account and it says I have no subscription. We have had reboot and install the doorbell on another device, just to get it to work as we couldn’t install the doorbell on the original iPhone 

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Cameras are installed to an Arlo account, not individual phones.  Are you saying you installed the doorbell fo a different account than the one you are using?

If so, did you subscribe using that account?  (If not, the doorbell isn't covered by the subscription you are using).

[hookhnd]

The account has remained the same. We only have 1 account. In order to get the doorbell onto the account we had to use a different phone/ipad. I can view all my CCTV and cameras in my account, but it says I have no subscription and yet £7.99 was claimed by Arlo a few days ago

[BrookeN]

Can you please dm me a callback number as well as a good time to call. That way I can have support look into this further. You send a dm by clicking on the envelope icon on the top right of the forum page.If you don't see it, then go into your profile settings and select preferences, then "Private Messenger." Then select "Turn on private messages" if it is turned off. (edited) 

[BrookeN]

Thank you for providing that information. I reached out to support, they will be reaching out to you as soon as possible. 

[hookhnd]

I haven’t had anyone contact me yet. Any idea why, or how long before they get back to me?

[BrookeN]

@hookhnd I have reached back out to support, please let me know if you do not hear from them by Monday. 

[hookhnd]

Thank you