Arlo App

[jdemski]

After the recent update, I cannot get any of my devices on my app or desktop. I get notifications of movement but when I open the app there are no devices. I've signed out and back in, I've deleted and re-added the app. I've had my husband re-invite me as a user. And support has not helped. Anyone else?

[StephenB]

---

@jdemski wrote:

After the recent update, I cannot get any of my devices on my app or desktop. I get notifications of movement but when I open the app there are no devices. I've signed out and back in, I've deleted and re-added the app. I've had my husband re-invite me as a user. 

---

The simplest solution is to just use your husband's credentials on your phone.

If for some reason you don't want to do that, then you first need to make sure both accounts are show "Feed" and "Dashboard" in their app menu.  If one instead shows "Library", you need to migrate it to "Feed".  The hack to accomplish that is to go into "add device" and start to add a Pro 5s camera.  That will fail, since you don't have that camera.  But the workflow will migrate the account to "Feed" before you get stuck.

After that, your account will have two "Home" locations.   One is empty (since you have no cameras installed to your account).  The other will have the shared cameras.  If you press on the profile icon in the upper left, you should see both locations.  It's best to rename them to avoid confusion,

You can then select the location for the shared camera by pressing on the location name in the top center of the various screen title pages.