Arlo plan

[mrkwmsn]

How do I contact a person at ARLO? Arlo sent me an e-mail to renew my service with upgrade and an option to pay upfront. I clicked the link paid upfront but my existing service was cancelled and there was no renewal. I contacted support, requested a call back but never received a call. I don't want to do the same thing over again so is there a way to speak to someone? I've got 4 ARLO pros.  Thanks. 

[BrookeN]

If you see this behavior please dm me with a good contact number as well as a good time to reach out to you. And I will reach out to support to contact you. You send a dm by clicking on the envelope icon on the top right of the forum page.

[StephenB]

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@TCOWY wrote:

... and there is no phone number on the app support screen. All there is, is yet another set of entries to make to request help.   

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When I 

1. go into the support center
2. select "Contact Support"

I see a screen that has "What is your issue? at the top".  I then need to 

1. select the product
2. identify a primary problem via the pulldown
3. identify a secondary problem (silly if you only have one, but you still need to pick something)
4. enter a short description
5. press next

I then see an option to talk to a live agent.

They stopped providing phone numbers a long time ago.  This is the only way to contact them, other than having a mod create a support request on your behalf.

(The steps might be somewhat different with Library, or with older versions of the app).

[BrookeN]

@BettyK I sent you a direct message for more information. 

[BrookeN]

I have reached out to support with the information that you provided. Support will be reaching out to you as soon as possible. 

[zucca2323]

Arlo Customer support Case # 44521849 DOES NOT work on the website nor does the CHAT work. It keeps asking me to sign in. I have this RMA case # open, received two new cameras (which look like they've been refurbished due to scratches on the front of the camera), and I cannot contact anyone. I was working with Amps who was nice enough to RMA my old cameras but the new cameras will NOT connect to my WiFi. I'm having the same connecting issues that I had with the old cameras. You can't call customer support and get a live person. You have to noodle through their app or website which does NOT work!!! Please Arlo, fix your customer support section of your website and app and please contact me regarding these cameras. I'm about to cancel my subscription. So frustrated!!!!

[BrookeN]

I have escalated your case, support will be reaching out to you as soon as possible. What happens when you try to contact support within the app?

[AdrishAdrish]

I have faced the same issue I tried contacting  for adding a new camera but could not get a hold on anyone

[BrookeN]

Can you please dm me a callback number as well as a good number to call. That way I can have support look into this further. You send a dm by clicking on the envelope icon on the top right of the forum page.If you don't see it, then go into your profile settings and select preferences, then "Private Messenger." Then select "Turn on private messages" if it is turned off.