Arlo|Smart Home Security|Wireless HD Security Cameras

Re: Arlo library missing? Wont show recorded vids either!

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Hey, Arlo, what good are you if you can't deliver what I bought you for? Have your servers been hacked?

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JamesC Community Manager
Community Manager

There was a temporary limitation displaying thumbnails and videos the Arlo library. This issue has been resolved. Please contact customer support if you have any questions.  Thank you!

 

JamesC


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mkrieger Aspirant
Aspirant
All my recordings are gone since May 20th and no new recordings at all.

Arlo... How about a refund or credit for my premium subscription?
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Jaylynb4 Aspirant
Aspirant
Having the same issue. Only had Arlo for 3 days and everything is gone as of a couple hours ago. Definitely not a happy new customer.
JamesC Community Manager
Community Manager

There was a temporary limitation displaying thumbnails and videos the Arlo library. This issue has been resolved. Please contact customer support if you have any questions.  Thank you!

 

JamesC