Arlo keeps going offline

[BuckBayliff]

One of my cameras keeps going off line. It is mounted in a covered area of my front porch to mo nitor my front door. We went on vacation and three days in to the trip it was off line. Upon returning home I reset it and put new batteries in it. lasted about a day. Put new batteries in yesterday and reset it ran for about an hour before it went off line again. The camera is literally 25 feet from the Netgear controller. My other camera at the other end of the house indoors is working fine and still on the original batteries from May. 

[jguerdat]

Could be the WiFi connection to the base.  House construction can play a big part in this, with walls, ductwork, mirrors, etc. in the path all blocking the signal.  Some folks with stucco exteriors have found that the wire mesh holding the stucco is very effective at blocking the signal.

Swap cameras around - that will tell you if it's the camera or location.

[Adie]

My Camera's also going offline, I have now used recommended batteries but still go offline. I have 5 of 11 camera's that do this. 2 of these are close to the base unit, what makes me question is that the furthest camera away from the base unit does not have this problem.

[Joeb912]

I've had the same issue since day one. Finally got around to opening a support ticket.

I shelled out for the Tenergy batteries and charger, the only authorized rechargeable batteries for this camera.

The base is hardwired to my router, and I've tested leaving the camera only a few feet away, but this doesn't improve the situation. The recommended soluation was to delete the camera, reset all equipment, and set it up again, but this didn't resolve it, either. I'll poke around to see if there are other solutions on the forum, and post if Netgear provides a fix that works.