base station internet amber light

[Duufhfj]

2 days into the quick and easy setup, really liking it.

I encountered a problem while setting up arlo, and it is: the base station is amber light. Beacuse of that I can not continue my setup. I have tried solutions like resetting both the base station and my cable modem, and it didn't work. Finally I decided to make a discussion here to get some help, because it seemed like I am the only one still getting this error right now.

So does anyone know what causes the base station to have an amber light? Is it because I am missing something? What do I need to do?

[jguerdat]

The Internet LED has 3 modes. Off means no connection to the router, amber means it's connected to the router but no Internet connection and green means it has a connection to the Arlo servers. So, your amber LED indicates a problem between your router and the servers. This can be due to a number of this, most not which are out of your control. If rebooting the router and modem (you mention rebooting the modem but not the router unless you have a modem/router in one package) didn't help, you may need to contact your ISP for help. If it's their modem and/or router they may have a setting that's blocking access for ports 80, 443 and/or 123 to netgear.com.

Power off your modem, router and base and then restart them in that order, waiting until each device is fully ready, usually in about 2-3 minutes each. Use a different Ethernet cable and a different port on the router just to be thorough. Any luck?

[Duufhfj]

Thanks for the post, I just tried what you did, and the light still seems to be amber. I am using the Netgear C6300 cable modem, so it should be something I can control, right? I just cheked for open port on http://www.yougetsignal.com/tools/open-ports/ and I have ports 80 and 443 open to netgear.com, and 123 being closed. Is that the reason? If so, how can I open port 123 to netgear.com?

[jguerdat]

I don't know that port 123 (network time protocol) being blocked is actually a problem but some users here have stated that they had to open it to get hings to work.  I doubt it's the issue but if you need to you'll have to log into the modem/router and check security settings.  Check the manual.

Can you take the base to another location (friend or neighbor) and try to connect.  Same issue?  You can swap the system at the store or open a case with support.

[Duufhfj]

So I tried it at my friends place, and it worked. so I am assuming it is issue with port, thanks for the help.

[BigDennis57]

Good Evening!

I am seeing something odd with my base station tonight. My Internet LED is occasionally flashing and then will go solid green for a short time. Interestingly enough, my cameras and station seem to working well, other than this flashing LED. Does anyone have an idea of what may be going on? Our Internet seems to be very strong and all other devices are working fine. Thanks for any suggestions! 

Dennis 

[jguerdat]

As mentioned in the other recent threads on this, it's new firmware that now shows when there's activity between the base and servers, such as when recording. 

[BigDennis57]

Thanks jguerdat!

I have not seen any information on this recent firmware update, so the flashing LEDs caught me off guard. Definitely good news and not a technical issue. Thank you!

Dennis

[Serge69]

Hi, in my case it was resolved calling the povider and doing a factory reset to the router, they probably have cleaned the NAT routing table and cache and everything looks fine now. I did a factory reset also to the base and resynked the cameras.

Many thanks to Bo from Netgear Arlo support!